Three ways to use CAAGVRS!

  1. Directly from your Videophone DIAL 855-VRS-CAAG (855.877.2224) OR
  2. DIAL OR
    • Click on the “Register for CAAGVRS User” button to the right.
    • Fill out and submit the on-line form.
    • Once your registration is complete, you will receive an email containing the link to the CAAG4 software download.
    • Simply click on the link and start enjoying your new VRS service made just for you!

VRS Customer Care Number: 855-807-2224

CAAGVRS – (Video Relay Service) is a video telecommunication service that allows people who are deaf, hard of hearing or have speech disabilities to communicate over webcam and telephone with hearing people in real-time, via a sign language interpreter. Our certified VRS interpreters represent the best and brightest in the field. They are trained and experienced in working in video and community settings, and are skilled in the use of American Sign Language (ASL) and English Based Signing. Additionally, you may choose to use our Voice Carry Over (VCO) feature. CAAG interpreters follow the guidelines of the RID Code of Professional Conduct and keep all call content and caller identity confidential.

CAAGVRS and 911 Emergency Calls

CAAGVRS takes great care and concern when handling 9-1-1 Emergency calls. Once you dial 9-1-1 and connect to CAAGVRS, your call will be placed at the beginning of the queue and the first available Video Interpreter (VI) will handle your call. The VI will verify your name, location and type of emergency. Once they have your location they will immediately call the Emergency Answering Point closest to you and relay your information. You may wish to pre-register with CAAGVRS to help make this process faster. Please be aware that if you do not have a registered 10-digit telephone number, your location information will not be automatically transmitted to 911 emergency authorities. The need for the VI to gather this information and transmit it to emergency responders increases the length of time for these calls, as well as the risk of error. If you do not have a registered 10-digit telephone number from your default VRS provider, or reside in an area where a geographically appropriate telephone number could not be readily provided to you, or if you feel unable to update your physical address on an ongoing basis with your default VRS provider:  CAAGVRS recommends that all 911 users subscribe to a landline telephone line on the Public Switched Telephone Network (PSTN) with a telephone, a TTY and use a traditional TTY Relay service if applicable.   This would maximize your ability to reach 911 the fastest way possible with the least margin of delay and errors.  Today’s VRS 911 technology applies to all VRS providers registered with the Federal Communications Commission (FCC).

DISCLAIMER: CAAGVRS is not liable for any errors that may occur while making a 911 call, or for any delay in the call process or availability of video interpreters. CAAGVRS is also not liable for any interpretation errors in the transmission of information regarding the emergency, including but not limited to: location, identifying information such as names, nature of emergency, or other details shared during the call.

Call Us - Interpreting - Transliterating - Houston If you want to request an interpreter or set up VRI,
Call 713-807-1176

Need an Interpreter? Contact us, today!
The experts in sign language interpreters.

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